Derliss™ is owned and operated by Jieyang Laiboton Technology Co., Ltd.

Our business address is: 2nd Floor, Unit B, No. 203, 61 Xuezheng Road East, Fenglin Village, Rongdong Street, Rongcheng District, Jieyang City.

Derliss™ focuses on modern electronics and practical technology accessories for work, study, travel, entertainment, home setups, and everyday digital use.

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotional events, or other high-volume periods, processing may take up to 5 business days.

A flat standard shipping fee of $5.99 applies to orders unless another shipping arrangement is clearly displayed during checkout.

Estimated transit times after dispatch are generally:

• United States: 10–15 business days
• Canada / United Kingdom / Australia: 11–16 business days
• Other supported destinations: 15–20 business days

These are estimated transit periods rather than guaranteed arrival dates.

Orders may be fulfilled from our own facilities or partner fulfillment locations depending on inventory, product type, and delivery destination.

Once your order has been dispatched, tracking information will be sent to the email associated with your order when available.

Carrier tracking may require approximately 1–3 business days to begin showing updates.

If there has been no meaningful tracking movement for an extended period, contact service@derliss.com with your order number and available tracking information so we can review the shipment.

Please contact us with your order details. We will review the available shipment information and will not automatically reject a request solely because the carrier status displays “Delivered.”

Please contact us as soon as possible and preferably within 12 hours of placing your order.

If the order has already entered fulfillment, been packed, or been dispatched, a modification or cancellation may no longer be possible.

Available methods are displayed during checkout and may include PayPal, supported credit cards, supported debit cards, and other available payment options.

Unless another currency is specifically displayed during checkout, store prices and transactions are presented in United States Dollars (USD).

If PayPal makes guest card checkout available for your location and transaction, you may be able to pay using a supported debit or credit card without signing into a PayPal account.

Derliss™ does not intentionally store complete credit or debit card numbers in ordinary store customer records. Payment credentials are handled by the applicable payment service used during checkout.

Eligible products may be requested for return within 30 calendar days after delivery.

Email service@derliss.com before sending any item back.

Please provide:

• Your order number
• The item you want to return
• The reason for the return
• Photos or video where relevant

If eligible, our team will provide the appropriate return instructions and destination.

No. Please wait for return instructions before sending an item. Return facilities may vary according to the product, fulfillment location, and destination. Customer support will provide the applicable return warehouse address after approval.

For preference-based returns, customers are generally responsible for return shipping costs.

If the product is confirmed damaged, defective, incorrect, or materially different from the product ordered, we will provide an appropriate solution without requiring the customer to bear costs caused by that issue.

Contact us as soon as reasonably possible with your order number, a description of the issue, and clear photos or video where relevant. After review, we may provide a replacement, refund, or appropriate return solution.

Approved refunds are generally issued to the original payment method within 5–10 business days after an eligible returned item has been received and inspected. Your payment provider may require additional posting time.

International orders may be subject to duties, taxes, customs charges, or local handling fees. Where a shipment is sent under a Delivered Duty Unpaid arrangement, these charges may be collected separately by local authorities or the carrier.

Information may be used to process orders, arrange shipping, provide support, operate and improve the website, prevent fraud or misuse, and meet applicable legal or compliance obligations. Please review our Privacy Policy for full details.

Depending on where you live, you may have rights relating to access, correction, deletion, certain advertising activity, or other personal-data processing. Please review our Privacy Policy and Your Privacy Choices page or contact service@derliss.com.

No. Shopify may provide technology or e-commerce infrastructure for the store, but purchases from Derliss™ are transactions with Jieyang Laiboton Technology Co., Ltd.

Email: service@derliss.com

Phone: +86 19898113432

Hours: 24 hours a day, 7 days a week

If your question relates to an existing order, please include your order number.