Return & Refund Policy

Return & Refund Policy

At Derliss™, customer satisfaction is an important part of our commitment. We want you to feel confident when choosing our workspace products, and this policy explains how returns, replacements, and refunds are handled.

1. Return Period & Requirements

Derliss™ provides a 30-day return period after the date your order is delivered.

To qualify for a return, the item must meet the following conditions:

  • The product remains in its original condition

  • The item has not been used or damaged

  • Original packaging is included where applicable

  • Proof of purchase is provided

Returns that do not meet these requirements may not be accepted.

2. Requesting a Return

To begin the return process, please contact our customer support team:

Email: service@derliss.com

Please include:

  • Your order number

  • Product details

  • Reason for the return

  • Photos or additional information if needed

After reviewing your request, we will provide return instructions if your return is approved.

Important:
Please do not send items back before receiving return authorization from Derliss™. Unauthorized returns may not be processed.

3. Damaged, Defective, or Incorrect Items

Please check your order carefully after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Our team will review the issue and help provide an appropriate solution.

4. Items Not Eligible for Return

Certain products and situations may not qualify for returns, including:

  • Items that have been used, altered, or damaged after delivery

  • Customized or personalized products

  • Gift cards

  • Clearance or final sale items

  • Products returned without prior approval

For questions about return eligibility, please contact our support team before sending your item.

5. Exchanges

If you would like to exchange an item, the recommended process is:

  1. Request a return for the original product

  2. Once the return is approved and completed, place a new order for the desired replacement item

This helps ensure faster processing and availability of your preferred product.

6. European Union 14-Day Cancellation Right

For customers located in the European Union, orders may qualify for a 14-day cancellation period according to applicable consumer protection regulations.

To qualify:

  • The product must remain unused

  • The item must be returned in its original packaging

  • Proof of purchase is required

This right applies in addition to our standard return terms where applicable.

7. Refund Processing

Once your returned item has been received and inspected, we will send a confirmation regarding your refund status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take up to 10 business days

  • Additional processing time may be required by your bank or payment provider

If you have not received your refund after the expected processing period, please contact us at:

service@derliss.com

8. Return Shipping Information

Please contact Derliss™ before sending any return package.

A return authorization and shipping instructions must be provided before the item is shipped back.

Company:
AnGuo City Yicheng Cultural Media Co., Ltd.

Return Contact Email:
service@derliss.com

Thank you for choosing Derliss™.
We appreciate your trust and are committed to providing a smooth and reliable shopping experience.